Privacy Policy

The Bright Candle respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use and manage personal information when you interact with The Bright Candle, including through our website, social media accounts, advertising, enquiries and services.

Information we collect

When you contact or enquire with The Bright Candle, we may collect information you provide to us, including your:

• name 
• email address 
• phone number 
• wedding or event date 
• wedding or event venue and location 
• event details, preferences and styling requirements 
• information you provide through enquiry forms, social media messages or advertising forms 
• correspondence and communications with us 

We only collect information that is reasonably necessary to respond to your enquiry, provide our services or operate our business.

How we collect your information

We may collect personal information when you:

• contact us through our website 
• communicate with us by email 
• contact or message us through Instagram, Facebook or other social media platforms 
• submit information through an advertisement or lead form 
• request a proposal, quotation or information about our services 
• book or use our services 

When you interact with us through a third-party platform such as Meta, Facebook or Instagram, that platform may also collect and process information in accordance with its own privacy policy.

How we use your information

We may use the information we collect to:

• respond to enquiries 
• check availability for your wedding or event 
• prepare proposals, quotations and bookings 
• communicate with you about our services 
• plan and provide candlelight and event styling services 
• manage our customer relationships and business administration 
• improve our services, website, advertising and customer experience 
• comply with legal, accounting or regulatory requirements 

We do not sell your personal information.

Third-party service providers

We may use trusted third-party platforms and service providers to operate our business, including services used for website hosting, customer relationship management, invoicing, payments, email, social media and advertising.

These providers may process personal information on our behalf or in accordance with their own privacy policies.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored using secure third-party business systems and cloud-based services.

Access, correction and privacy enquiries

You may contact us if you would like to request access to personal information we hold about you, ask us to correct your information, or raise a question or concern about how your personal information has been handled.

Please contact:

The Bright Candle
Email: hello@thebrightcandle.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements. The latest version will be published on our website.